ADAPTER 7E8978 - Caterpillar

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Sep2014
PROBLEM
The new powertrain/chassis software will eliminate the possibility of the machine being stuck in second gear.
AFFECTED PRODUCT
Model Identification Number
789D SHH00288-00306
SPD00166-00324
PARTS NEEDED
Qty
Part Number Description
1 4198127 SFWR GP- POWERTRAIN/CHASSIS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Obtain a product status report (PSR) through the Cat Electronic Technician or choose the "Copy Configuration" option from the Cat Electronic Technician to save the current machine configuration.
Install the new 419-8127 Powertrain/Chassis Software Gp, or the latest software available on SIS Web.
Note: Machine configurations will be lost with the installation of the new software.
Reconfigure the machine to the original status.
Note: The new software is available in the form of a flash file through Caterpillar Service Information System (SIS). Go to SIS Web to make sure that the new flash file part number is still the latest flash file part number. A newer flash file part number may be available. SIS Web only displays the latest available flash file.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-20000 hrs,
0-24 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 0.5-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.