ALTERNATOR GP-CHARGING 1960310 - Caterpillar

TERMINATION DATE
31Aug2017
PROBLEM
There have been reports of 8W-8739 (RH) and 8W-8741 (LH) Axle Shafts failing, in certain applications, on certain 789C Off-Highway Trucks. These failures can lead to unplanned machine downtime and resultant component damages.
AFFECTED PRODUCT
Model Identification Number
789C 2BW01803-01807, 1848-1852, 1888-1892, 1916-1920, 1926-1930, 1950, 1969, 1983, 2003-2007, 2023-2026, 2028, 2047-2048, 2050-2052, 2077-2079
PARTS NEEDED
Qty
Part Number Description
1 8W8739 SHAFT(If required)
1 8W8741 SHAFT(If required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
First identify the two types of shaft as per below image on the face of the shaft.
If the truck has a shaft similar to the image on right side do not replace.
If the shaft is similar to the Left side of the image then look for the date code below 1205xxxx and replace it with the new shaft. If the shaft has a date codes above 1205xxxx do not replace.
Document date code identified on the shaft when inspection is done and add it in claim report.
Image1
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-16000 hrs,
0-42 mo 100.0% 0.0% 0.0% 100.0% 0.0% 0.0%
This is a 4.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Note 1: Total of 4 hours is required for date code inspection on both sides.
Note 2: Before failure, an additional 2 Hours is required for shaft replacement on each side, based on the date code.
Note 3: After failure, an additional 50 hours of labor is required for additional inspecting of axle group and flushing the system.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.