BASE 2764831 - Caterpillar

Laptop Does Not Connect
If the laptop does not connect to the DCU, ensure the following:
Check if a VPN on the laptop is active. The laptop will not connect to the DCU if a VPN is active. Deactivate the VPN on the laptop and check the connection.
Check the DHCP server on the DCU. The DHCP server must be turned on to establish a connection with the laptop. Use the following steps to enable the server.
Press and hold "Home" to bring up the menu.
Press the "Settings" option and then select "Connect to PC".
Press "Enable". Confirm that the box next to the option is checked. Select "OK".
Unplug the Ethernet cable from the laptop and plug the cable back into the appropriate slot. The laptop should connect to the DCU.New Sensor Not Appearing on the DCU
In the DCU "Troubleshooting" screens, verify that the newly installed sensor is appearing in the appropriate list and showing a value. The sensor should appear under the "Voltage Sensor" troubleshooting menu.If the sensor is not displayed in the list, refer to the Programming Guide, LEBM0063, "Cat A&P Controls Programming Guide".SPN Displayed With No Description
If the alarm list displays an SPN number without a description, ensure the following:
Check that the DCU firmware is up-to-date. If the DCU has outdated firmware, download the latest firmware on SIS web (sisweb.cat.com).
Check if the device has an unrecognized SPN. If a device has been added to the engine or genset with an unrecognized SPN, the customer can submit a request through the Dealer Solutions Network(DSN) to add a new SPN to the DCU firmware.New DCU Configuration File Does Not Appear
If a new DCU configuration file has been loaded and does not appear after rebooting, update the firmware on the DCU. The configuration file was built on firmware that is newer than what is on the DCU.DCU Displays Different Screens or Missing Information
If the DCU displays different screens or is missing information, check the configuration file on the DCU. If the customer has a genset, the configuration file could be a prop file. The same applies to a prop engine. If a genset configuration file has been uploaded to the DCU instead of a prop file, the display will have incorrect or missing information. Use the following steps to find the configuration file on the DCU.
Illustration 1 g06034909
Finding the configuration file
From the "Menu" screen, select the "Help" option.
Select "Version Information". The configuration file will be the bottom line. Refer to Illustration 1.New J1939 Device Does Not Appear on the DCU
Check the DCU programming if a new J1939 device has been added but is not appearing on the DCU. The DCU must be programmed for each J1939 device. Refer to the Programming Guide, LEBM0063, "Cat A&P Controls Programming Guide" for information on programming the DCU.DCU Widgets Display Blank Information
If only some widgets are