BASE 6N2945 - Caterpillar

COMPLETION DATE
TERMINATION DATE
January 31, 2003 July 31, 2003PROBLEM
The two payload display monitors need to be inspectedon certain 785C, 793C, and 797 Off-Highway Trucks. These payload displaysoperate between 18 to 80 volts. At start up (22 to 23 volts) the displaywill appear to start. After about one second the segments may go blankon some of these display monitors. Soon after the segments go blank thecorners will go blank.
AFFECTED PRODUCT
Model Identification Number
785C APX284-285, 288, 289
793C ATY482-487, 490, 493-499, 505-507
797 5YW274-277PARTS NEEDED
Dealers will need to order parts for this Program.
Quantity Part Number Description
See Note 1613594 DISPLAY GP
Note: Neither, one, or both of the displaygroups may need to be replaced. Check the serial numbers before orderingthe parts.ACTION REQUIRED
Check the serial number on the two 161-3594 DisplayGroups (Payload) in each of the affected product. See the Illustration.If the serial number is one listed below the display needs to be replaced.Neither, one, or both of the display groups may need to be replaced. Replacethe existing 161-3594 Display Group with a new one only if the serial numberis in the following list.
A1032-0910 A1032-0915 A1032-0919 A1032-0930
A1032-0912 A1032-0916 A1032-0921 A1032-0931
A1032-0913 A1032-0917 A1032-0928 A1032-0932
A1032-0914 A1032-0918 A1032-0929 A1032-0933
Location of Serial NumberOWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification.SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs. Parts Labor Hrs. Parts Labor Hrs.
100% 1 0 0 0 0
This is a 1-hour job to inspect orinspect and replace the monitor(s).
U.S. and Canadian Dealers Only - ThisProgram does not qualify for a Type 2 SIMS ReportPARTS DISPOSITION
All dealers are to make sure the outsideof the shipping container is marked PI30348.***** All Dealers *****Return all 161-3594 Display Groups and a copyof the claim to:Caterpillar Inc.
Attn: Supplier Recovery PS30348
Service Claims Room
8201 N. University
Peoria, IL 61615MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM ASSOON AS POSSIBLE.Attach. (1-Owner Notification)
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY - PRODUCT IMPROVEMENT PROGRAM FORINSPECTING THE PAYLOAD DISPLAY MONITORS ON CERTAIN 785C, 793C, AND 797OFF-HIGHWAY TRUCKSMODELS INVOLVED - 785C, 793C, AND 797 OFF-HIGHWAYTRUCKSDear Caterpillar Product Owner:The two payload display monitors need to beinspected on the products listed below and replaced if necessary.Contact your local Caterpillar dealer immediatelyto schedule this service. The dealer will advise you of the time requiredto complete this service. Please refer the dealer to their Service Letterdated July 4, 2002 when scheduling this service. You will not be chargedfor the service performed.We regret the inconvenience this may causeyou, but urge you to have this service performed as soon as possible toprevent unscheduled downtime.Caterpillar Inc.Identification #(s)
Attached to July 4, 2002 Service Letter