BEARING GP-AXLE 2990236 - Caterpillar

09Oct2017
U-532
A-379
D-442
O-443
Parts stock action only
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 467-4243 SPRING CLIPS FROM DEALER PARTS STOCK
1209 PI70682
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Jan2018
PROBLEM
The existing 467-4243 Spring Clip can have dimensional issues that would allow it to stick on the lifter body during operation. If the lifter clip sticks, valve to piston contact will occur.
ACTION REQUIRED
The dimensional issues have been resolved and parts in the system are 100% inspected. The inspected parts can be identified by the white paint dot on the top of the clip as displayed in Image 1.
Inspect all 467-4243 Spring Clips in dealer part stock for the white paint dot.
If a 467-4243 Spring Clip does not have the white paint dot indicating it has been inspected remove the part from dealer parts stock. Refer to the Parts Disposition.
If a 467-4243 Spring Clip does have the white paint dot, mark the packaging to indicate that the part has been inspected according to this program and return the part to dealer parts stock.
Refer to Image 1 for identification of the white dot described.
Image1
SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock. The parts must not have the white paint dot.
PARTS DISPOSITION
NACD:
Hold all 467-4243 spring clips that do not have a white paint dot for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
EAME, LACD, and APD:
Hold all 467-4243 spring clips that do not have a white paint dot for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.