BEARING GP. 5W0538 - Caterpillar

COMPLETION DATE
TERMINATION DATE
28Feb2013 31Aug2013
PROBLEM
The right hand camshaft needs to be replaced on certain C32 Petroleum Engines. The injector lobes on cylinders 4 and 8 may allow the injector height to be set incorrectly.
AFFECTED PRODUCT
Model Identification Number
C32 SDK00106-00124
PARTS NEEDED
Qty
Part Number Description
2 5E8771 SEAL-O-RING
1 3758960 CAMSHAFT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 28% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Follow Disassembly and Assembly, KENR8167 for the removal and installation of right hand camshafts and related engine components. Be sure to reset the injector height on the right bank.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 8.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RIGHT HAND CAMSHAFT ON CERTAIN C32 PETROLEUM ENGINES
MODELS INVOLVED - C32
Dear Caterpillar Product Owner:
The right hand camshaft needs to be replaced on certain C32 Petroleum Engines. The injector lobes on cylinders 4 and 8 may allow the injector height to be set incorrectly. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 22Aug2012 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 22Aug2012 Service Letter