BIT 5454385 - Caterpillar

developers use error reports to solve the problems that cause the software to crash. CrashReport is the error reporting function which adds built-in diagnostic capability for the Terrain v4.5 on-board software. If the on-board software crashes, the following new files appear in CAES\bin\CrashReport:
caes_IllegalShutdown.txt
crashdump.dmp
crashrtp.xml
file_cfg.txt
mach_cfg.txt
master_cfg.txt
A screen snapIf the on-board software crashes, the software automatically restarts and attempts to recover as follows:
If the software recovers, the application opens and functions.
If the software crashes and does not recover, resulting in a second crash, the application will not enter a crash loop. In effect, the software does not autostart if the software has restarted in the previous 60 seconds.Note: If the software does not recover, the operator can still access the files through the display.In either case, the operator notifies the office and the office updates the CrashReport folder and emails the folder to the Terrain Site Champion. There is no error message sent to the office. To update the CrashReport folder in the office, perform one of the following:
Restart the on-board software. The CrashReport files are named with a globally unique identifier and sent to the office soon after startup.
Use FTP to open the files from the office computer. For more information, refer to Special Instruction, REHS7228, "Installation and Configuration of the Software for Cat® Terrain v4.5", "Transferring Files Using an FTP Client".If the user wants to generate the CrashReport files and record certain information, use the following procedure:
In the main menu, select System > System Snap.This action saves the required files to the CrashReport folder.
Restart the on-board software. This action sends the files to the machine folder in the office software.
Send the files from the office to the Terrain Site Champion, describing the problem in as much detail as possible.