BODY 7M4050 - Caterpillar

AFFECTED PRODUCT
Model Identification Number
385C FS EAM00264-00293, 295-303, 305-321
MMA00245-00285
T2F00181-00188
PARTS NEEDED
Qty
Part Number Description
2 5P7958 SLEEVE-CA SPLICE (Before Failure Only)
1 0993645 CABLE-LANYARD (Before Failure Only)
1 S_B_7824 OMM (385C FS EAM,MMA,T2F) (Before Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
***** Parts stock *****
Remove all of the following Operation and Maintenance Manuals from dealer parts stock.
S_B_7824-11 and earlier
***** Affected Product *****
Make every effort to complete this program as soon as possible.
Upon completion of service letter, provide an updated Operation and Maintenance Manual (OMM). Order the new OMM from the following list according to your machine model and serial number (S/N) in the language needed.
For Model 385C FS, S/N EAM1-UP, MMA1-UP, T2F1-UP, order version 12 or later of the following Media:
English - SEBU7824
Chinese - SCBU7824
Croatian- S9BC7824
Czech- S7BU7824
Danish- SYBU7824
Dutch- SDBU7824
Estonian- S9BE7824
Finnish- SQBU7824
French- SFBU7824
German- SGBU7824
Greek- SHBU7824
Indonesian- S8BU7824
Italian- SLBU7824
Korean- SKBU7824
Norwegian- SNBU7824
Polish- SXBU7824
Portuguese- SPBU7824
Russian- SRBU7824
Serbian- S9BV7824
Spanish- SSBU7824
Swedish- SWBU7824
Turkish- STBU7824
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE "OPERATION & MAINTENANCE MANUAL" ON CERTAIN EXCAVATORS
MODELS INVOLVED - 385C FS EXCAVATORS
Dear Caterpillar Product Owner:
The OPERATION & MAINTENANCE MANUAL needs to be replaced on the products listed below. The existing OPERATION & MAINTENANCE MANUAL does not contain 385C FS Excavator information. The lack of these specific operator instructions which may, in conjunction with other factors or circumstances, result in a risk of personal injury or death. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 20Jun2011 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.
Caterpillar Inc.
Identification #(s)
Attached to 20Jun2011 Service Letter