BOLT 1908494 - Caterpillar

TEBE5880-00
20Apr2017
U-218
A-143
D-171
O-178
Before/After
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CAMSHAFT COVER GASKET ON CERTAIN CG170-16, G3516H, AND G3520H GENERATOR SETS
1151 1166 PS45451
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45451" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Apr2019
PROBLEM
The current gasket has improper contact pressure to allow for proper sealing on certain CG170-16, G3516H, and G3520H Generator Sets.
AFFECTED PRODUCT
Model Identification Number
CG170-16 KSJ00160-00167
G3516H NWH00100-00116
NWJ00100-00105
G3516H HD GLM00116-00188
GLN00116-00138
G3520H HD GFP00010, 116-152
GFR00115-00177
PARTS NEEDED
Qty
Part Number Description
2 4973911 GASKET-ACCESSORY
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 23% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Replace the existing camshaft cover gasket with a 497-3911 Camshaft Cover Gasket. Refer to the service manual if/as necessary.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-15000 hrs,
0-24 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
15001-20000 hrs,
25-36 mo 50.0% 50.0% 0.0% 0.0% 50.0% 50.0%
This is a 2.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.