BOLT 1D4629 - Caterpillar

Information Release Memo REM00-4
Reman
February 2000 NACD DEALER ADVANCE CORE CREDIT PROCEDURE FOR WARRANTY PARTS RETURN REQUESTS (PRR'S) Effectively immediately, NACD dealers will benefit from a new program whereby the Reman Products Group will issue core credits in advance of the physical receipt of the warranty PRR. The primary objective is to improve the timeliness of issuing core credit to dealers, which has been a long-standing dealer complaint of this entire process. After testing this new process, we believe our objective will be accomplished by having PRR core credits issued as timely as normal core credit processing. Fundamentally, the procedures remain the same as the current process for the dealer and internal personnel. Refinements have been made in the CMIS system and CCR processing edits have been put in place to allow the advance core credit process to work. The dealer is expected to follow some slight procedural changes as described below. In addition, further refinements have been made concurrent with our CMIS II project that will make it easier for the dealer as also mentioned below when CMIS II is available after June 1, 2000.NACD DEALER ADVANCE CORE CREDIT PROCEDURE FOR WARRANTY PRR'SThe NACD dealer is required to perform the following steps. If the procedure is not followed, the transaction will not be processed (griefed) and no advance core credit will be issued.
Dealers will be required to enter the letters PR with a case number and location code as shown at the end of this procedure, in the case number field on the Core Credit Request (CCR) indicating the location the dealer is shipping the part. This format will not be required for DBS or NONDBS dealers when CMIS II is implemented.Example: Enter PRZ09001 in the CASE NUMBER FIELD. The "PR" indicates it is a parts return request; the Z090 is the shipping code for a specific ship to location; the "01" indicates that it is in case one (the two digit field allows from 01 to 99 case number assignments).
If a dealer elects to use something different than described above, the CCR will be processed, but no advance core credit will be issued.
Dealer will be required to enter a valid CAT warranty claim number and prime product serial number from the Parts Reman Request on the Core Credit Request (CCR). This will not be a requirement for DBS dealers when CMIS II is implemented since these fields will be automatically populated. It will continue as a requirement for Non DBS mailbox dealers.
Dealer can submit the Core Credit Request in one of two ways: 1) submit an electronic transmission of the Core Credit Request to the CAT mailbox; or 2) use the Core Management Information System (CMIS) to submit CCR's directly to Caterpillar. Advance Core Credit will not be given to any dealer that only processes manual CCR's.
Note: The Caterpillar Core Management Information System (CMIS)