BOLT 2750464 - Caterpillar

The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
28Feb2019
PROBLEM
The existing Generators Rotor Exciter Leads can fail on certain 795F AC and 795F XQ Off-Highway Trucks. If the existing Generators Rotor Exciter Leads fail it will cause unplanned downtime.
AFFECTED PRODUCT
Model Identification Number
795F AC ERM00184, 186, 188-189, 199, 206, 208, 211-215, 218-220
795F XQ SNT00100-00101
PARTS NEEDED
Qty
Part Number Description
1 5209486 KIT-EXC LEAD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to M0072238, "Procedure to Perform Inspection and Repair of Generator Rotor DC and AC Connections on Certain Electric Drive Off-Highway Trucks."
For inspections or repairs submit detailed photos with any claims.
The following information needs to be submitted to Caterpillar.
.... Date of Rework performed
.... Machine Serial Number
.... Machine Hours
.... Removed Generator Serial Number
.... Removed Generator Hours
.... Dealer Code & Work Order Number
.... List of failed parts for SIB
.... Installed Generator Serial Number
Give the information to your Dealer Technical Communicator (TC) along with this service letter program number and CPI number 365796.
Request the Dealer TC to submit the information through CPI Feedback within the Service Information Management System (SIMSi).
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-25000 hrs,
0-75 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 50.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
PARTS DISPOSITION
Hold all failed parts for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.