BONNET-OIL COOLER 2640310 - Caterpillar

PROBLEM
The machine software needs to be replaced on certain 535D, 545D, and 555D Wheel Skidders, equipped with secondary steering. The existing machine software may not activate the secondary steering system as intended. If the software does not activate the secondary steering system as intended, it may, in conjunction with other factors or circumstances, result in a risk of personal injury or death.
AFFECTED PRODUCT
Model Identification Number
535D 3L500102-00106
MTP00184
545D 4L500101, 103-104, 109, 117-118
555D PGY00107-00110, 112-113, 115-117
PARTS NEEDED
Qty
Part Number Description
1 4910850 SFWR GP-A3000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Install new machine 491-0850 Software Group flashfile onto the machine ECM. The 491-0850 Software group flashfile is available for download on SIS Web.
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING MACHINE SOFTWARE
MODELS INVOLVED - CERTAIN 535D, 545D, AND 555D WHEEL SKIDDERS, EQUIPPED WITH SECONDARY STEERING
Dear Cat Product Owner:
The machine software needs to be replaced on the products listed below. The existing machine software may not activate the secondary steering system as intended. If the secondary steering system is not activated as intended, it may, in conjunction with other factors or circumstances, result in a risk of personal injury or death. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.
You may now search for open Safety Service Letters by entering your product serial number(s). Visit the SAFETY.CAT.COM website and click on the Product Safety page for more information. Please refer the dealer to their Service Letter dated 17Sep2015 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed for your safety and satisfaction.
Caterpillar Inc.
Identification #(s)
Attached to 17Sep2015 Service Letter