BRACKET AS 2808300 - Caterpillar

TEBE7927-00
16Aug2018
U-481
A-355
D-426
O-429
Priority
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN 3516E GENERATOR SETS
1901 1920 PI32927
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered as soon as possible.When reporting the repair, use "PI32927" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Codeand "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32927" as the Part Number, "7751" as the Group Number,"96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
COMPLETION DATE
TERMINATION DATE
28Feb2019 31Aug2019
PROBLEM
The 449-3445 Engine ECM may fail from a boost capacitor failure on certain 3516E Generator Sets. If the existing engine ECM fails, the engine will not start and/or experience a communication issue.
AFFECTED PRODUCT
Model Identification Number
3516E HD LCK00100-00112
PARTS NEEDED
Qty
Part Number Description
1 4889091 CONT GP -E
1 5188847 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 43% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Replace the existing engine ECM with a 488-9091 Engine ECM and install 518-8847 Engine Software or the latest available on SIS Web.
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE ECM
MODELS INVOLVED - CERTAIN 3516E GENERATOR SETS
Dear Cat Product Owner:
The engine ECM needs to be replaced on the products listed below. The existing engine ECM can fail creating a no start and/or no communication condition. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 16Aug2018 when scheduling this service.
We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 16Aug2018 Service Letter