BUSHING 2785455 - Caterpillar

TEBE4445-00
25Jul2016
K290
K660
M668
Before/After
(Limited distribution)
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ELECTRONIC MODULAR CONTROL PANEL (EMCP 4.1 OR EMCP 4.2) ON CERTAIN C15, C18, 3406C, 3512B, AND 3516B GENERATOR SETS
4490 PS45167
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45167" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Jul2018
PROBLEM
The EMCP overlay buttons may fail to operate on certain C15, C18, 3406C, 3512B, and 3516B Generator Sets. The failure results in operators being unable to navigate through the controller overview and configuration menus or non operation of the Run, Stop and Auto buttons. This failure mode is not to be confused with a software reset issue while in Reduced Power Mode referenced in Engine News SEBD9946.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
3512B YAY01089, 1139, 1147, 1149-1150, 1153-1155, 1158, 1160, 1162, 1164, 1166, 1173-1174, 1178, 1184, 1186, 1189, 1241
3516B YAP00417, 441, 446, 450, 510, 690, 706, 709
*******Group 2*******
3406C NKM00395-00398, 409, 413-421, 423-424, 440-442, 457, 506, 546-548, 561-562, 580-587, 593, 600-601, 603, 610-612, 616, 686-687, 689-699, 754-767, 772, 779, 794-799
C15 LZA00125, 127, 132-134, 142-145, 147-149, 159-202, 206-228, 230-233, 241, 243, 245, 252-255, 297-302
NKL00349-00391, 394-401, 406, 408-410, 412-425, 427-437, 441, 444-445, 449-450, 452, 455-460, 462-468, 471-480, 487-491, 493-494, 497-499, 535-542, 545-546, 549-557, 583-593, 597
C18 LZB00132
M1Y00145-00168, 170-202, 206-208, 274-276, 283-284, 286
PARTS NEEDED
Qty
Part Number Description
*******Group 1*******
1 4509606 CONT GP-A6001
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 4509596 CONT GP-A6001
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 23% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
If a confirmed Navigation, Run, Start or Stop button failure occurs, replace the EMCP.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
0-8000 hrs,
0-24 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
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