CAM 1960386 - Caterpillar

COMPLETION DATE
TERMINATION DATE
31Jul2014 31Jan2015
PROBLEM
Certain 795F AC Off-Highway Trucks were shipped with the incorrect retarding grid motor fan assembly.
AFFECTED PRODUCT
Model Identification Number
795F AC ERM00270-00273, 275-276
PARTS NEEDED
Qty
Part Number Description
1 3497828 MOTOR FAN ASM
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Replace the existing 349-7828 Retarding Grid Motor Fan Assembly with a new retarding grid motor fan assembly. Refer to Disassembly and Assembly, KENR8727, "Electric Retarder - Disassemble - Grid Assembly", and "Electric Retarder - Assemble - Grid Assembly".
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OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 10.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RETARDING GRID MOTOR FAN ASSEMBLY ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
MODELS INVOLVED - 795F AC
Dear Cat Product Owner:
The Retarding Grid Motor Fan Assembly needs to be replaced on the products listed below. The existing motor fan assembly can shed fan blades during operation. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 09Jan2014 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 09Jan2014 Service Letter