CAP 1013740 - Caterpillar

USA and Canada
When a problem arises concerning the operation or the service of a Marine engine, the problem will normally be managed by the dealer in your area.Your satisfaction is a primary concern to Caterpillar and to Cat dealers. If you have a problem that has not been handled to your complete satisfaction, follow these steps:
Discuss your problem with a manager from the dealership.
If your problem cannot be resolved at the dealer level, use the phone number that is listed below to talk with a Field Service Coordinator:877-228-9900
The normal hours are from 7:00 AM to 6:00 PM Monday through Friday Central Standard Time.
If your needs have not been met still, submit the matter in writing to the following address:Designated Compliance Officer Heavy-Duty and
Nonroad Engine Group 6403-J,
US Ave, NW, Washington,
DC 20460
Email address: complianceinfo@epa.gov.
Keep in mind: probably, your problem will ultimately be solved at the dealership, using the dealership facilities, equipment, and personnel. Therefore, follow the steps in sequence when a problem is experienced.Outside of the USA and of Canada
If a problem arises outside the USA and outside Canada, and if the problem cannot be resolved at the dealer level, consult the appropriate Caterpillar office.Designated Compliance Officer Heavy-Duty and
Nonroad Engine Group 6403-J,
US Ave, NW, Washington,
DC 20460
Email address: complianceinfo@epa.gov.
Latin America, Mexico, Carribean
Caterpillar Americas Co.
701 Waterford Way, Suite 200
Miami, FL 33126-4670
USA
Phone: 305-476-6800
Fax: 305-476-6801
Europe, Africa, and Middle East
Caterpillar Overseas S.A.
76 Route de Frontenex
P.O. Box 6000
CH-1211 Geneva 6
Switzerland
Phone: 22-849-4444
Fax: 22-849-4544
Far East
Caterpillar Asia Pte. Ltd.
7 Tractor Road
Jurong, Singapore 627968
Republic of Singapore
Phone: 65-662-8333
Fax: 65-662-8302
China
Caterpillar China Ltd.
37/F., The Lee Gardens
33 Hysan Avenue
Causeway Bay
G.P.O. Box 3069
Hong Kong
Phone: 852-2848-0333
Fax: 852-2848-0440
Japan
Shin Caterpillar Mitsubishi Ltd.
SBS Tower
10-1, Yoga 4-Chome
Setagaya-Ku, Tokyo 158-8530
Japan
Phone: 81-3-5717-1150
Fax: 81-3-5717-1177
Japan
Caterpillar Power Systems, Inc.
SBS Tower (14th floor)
4-10-1, Yoga
Setagaya-Ku, Tokyo 158-0097
Phone: 81-3-5797-4300
Fax: 81-3-5797-4359
Australia and New Zealand
Caterpillar of Australia Ltd.
1 Caterpillar Drive
Private Mail Bag 4
Tullamarine, Victoria 3043
Australia
Phone: 03-9953-9333
Fax: 03-9335-3366