CARRIER 5C8693 - Caterpillar

COMPLETION DATE
TERMINATION DATE
November 30, 2002 May 31, 2003
PROBLEM
Three pins need to be replaced on certain 330CL and 330C LN Excavators. These pins may have cracks due to improper heattreatment. The support pins of the boom cylinders rods(PT2); boom foot pin (PT1); and boom to stick pin (PT4) need to be replaced.AFFECTED PRODUCT
Model Identification Number
330C LN CGZ103-153, 159-163, 165
330C L CAP175-233, 235-246, 267-302, 335, 336, 339, 340, 359PARTS NEEDED
1 - 1928321 Pin Assembly
1 - 1928352 Pin Assembly
1 - 1928416 Pin AssemblyACTION REQUIRED
***** Parts Stock *****Remove all 1928321, 1928352 and 1928416 PinAssemblies that have red paint mark or no paint mark from parts stock.***** Affected Product *****To change the pins, refer to Service manual,Disassembly and assembly section:"Boom cylinders Remove and Install"
"Boom Remove and Install"
"Stick Remove and Install"Those procedures are available trough SIS Web.See the attached Rework Procedure.OWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification.SERVICE CLAIM ALLOWANCES
***** Parts Stock *****Submit one claim for all 1928321, 1928352 and1928416 Pin Assemblies that have red paint mark or no paint mark, removedfrom parts stock.***** Affected Product *****
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs Parts LaborHrs Parts LaborHrs
100% 12 0 0 0 0
This is a 12-hour job.
PARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.MAKE EVERY EFFORT TO COMPLETE THIS PROGRAMAS SOON AS POSSIBLE.Attach. (1- Owner Notification)
(2- Rework Procedure)COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY - Three Boom Support Pins Need ToBe ReplacedMODELS INVOLVED - 330C L and 330C LN ExcavatorsDear Caterpillar Product Owner:Three pins need to be replaced on certain 330CL and 330C LN Excavators. These pins may have cracks due to improper heattreatment. The support pin of boom cylinders rods, boom foot pin and boomto stick pin need to be replaced. New pins need to be installed on theproducts listed below. You will not be charged for the service performed.Contact your local Caterpillar dealer immediatelyto schedule this service. The dealer will advise you of the time requiredto complete this service. Please refer the dealer to their Service Letterdated May 21, 2002 when scheduling this service.We regret the inconvenience this may causeyou, but urge you to have this service performed as soon as possible toprevent unscheduled downtime.Caterpillar Inc.
Identification #(s)Attached to May 21, 2002 Service Letter
Rework Procedure
PT Pin part number
PT1 1928416
PT2 1928321
PT4 1928352
Install a new pin at PT1, PT2 and PT4. Thenew pin must have a yellow paint mark. If the new pin has red paint markor no paint mark, do not install it and return it to Grimbergen.
To change the pins, refer to Service manual,Disassembly and assembly section:Boom cylinders Remove and InstallBoom Remove and InstallStick Remove and InstallThose procedures are available trough SISWEB.