CASE 1400256 - Caterpillar

ANTARES Gram
Please forward this ANTARES gram to your Parts Managers and Inventory Control Managers. Thank You.
Machine Flash software has been available via diskette from Parts Distribution for some time. Effective November 16, 1997, Machine Flash software will be available from Parts Distribution via the Corporate Mail Box. To order Machine Flash sotware via the Corporate Mailbox an "E" subheader type must be entered that contains the serial number of the machine followed by the model number separated with a space.
As with Machine Flash software ordered via diskette, please DO NOT use words or abbreviations such as "MODEL", "S/N", or "SERIAL NUMBER" in the subheader. Only enter the serial number, followed by the model number, separated with a space. Also remember machine software orders entered with an "F" subheader will be sent via diskette and orders entered with an "E" subheader will be sent via the corporate mailbox.
If a dealer has not established access to the Corporate Mailbox the following procedure explains the set up process. Dealers entering orders who are not established on the corporate mailbox system will receive the message "No unsecured mailbox specified for this customer code" and will not be able to enter orders.
Corporate Mailbox Instruction:
1. Dealers must purchase the communication software called HyperACCESS 5.0 for DOS. This can be purchased either through your local software supplier or through the Morton Literature System. The phone number for the Morton Literature System is 1-800-566-7782. The software document number is LERQ3133.2. Call the Support Helpline at 1-800-435-7334 or 1-309-675-0834. Press option 7 on the call distribution menu. Inform the customer service representative that you are interested in converting to the new Flash system.3. The dealer will also need to have a mailbox defined for them on the Corporate Mailbox System. This process requires certain pieces of information such as:A. Dealer CodeB. Dealer NameC. Mailing AddressD. Contact NameE. Contact Phone NumberThere are also dealers that are currently using the Flash System that will need to convert to the new Flash System. These dealers already have the HYPERACCESS 5.0 for DOS software but need to get the new program sent to them. They will follow these steps:
1. Call the Support Helpline at 1-800-435-7334 or 1-309-675-0834. Press option 7 on the call distribution menu. Inform the customer service representative that you are interested in converting to the new Flash system.2. A mailbox will need to be created for the dealer on the Corporate Mailbox System. This process requires the following information:A. Dealer Code B. Dealer NameC. Mailing AddressD. Contact NameE. Contact Phone NumberPlease be sure to allow several days for this process to be completed when ordering. The ability to download Flash Files is considered to be a tool and like any other tool you will want to have it on hand before it is needed.
Questions regarding order entry should be directed to the dealer's assigned customer services order analyst.
Corporate Mailbox questions should be directed to the Suppport Helpline at 1-800-435-7334 or 1-309-675-0834. Press option 7.
END OF ANTARES GRAM
Machine Flash