CASE AS-DIFFERENTIAL 8R7834 - Caterpillar

SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
0-180000 hrs,
0-240 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.0-hour job for Group 1
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
0-180000 hrs,
0-240 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 2.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
Rework Procedure
Before going to machine:
1. Ensure you have all the applicable parts and tools need as called out in the Parts Needed for the Affected Product group before going to the machine. This will include downloading software from SIS Web.
2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.
Note: When the machine serial number is entered to retrieve the latest Product Link software from SIS WEB, it is possible that the displayed flash file may be out of date.
A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.
Image1.1.1
In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the machines serial number.
3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"
Update Procedure:
1. Before updating the software run a Product Status Report (PSR) and save the report for reference.
2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).
Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.
3. Update the software on the machine as called out in the Parts Needed for the Affected Product group. Refer to TMI for the appropriate Engine software for each machine.
4. Refer to Image 1.2.1 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the machine.
Image1.2.1
Note: If the machine is equipped with a PL321SR, the radio (PL121SR) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.3.1. Select the correct flash file by checking the