CLAMP AS 2239080 - Caterpillar

TEBE5109-00
19Jan2017
A-23
O-33
Before/After
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ELECTRONIC MODULAR CONTROL PANEL (EMCP 4.2) ON CERTAIN C9, C15, C18, C27, C32, 3512, 3512B, AND 3516 GENERATOR SETS
4490 PS45364
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45364" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Jan2019
PROBLEM
The EMCP overlay buttons may fail to operate on certain C9, C15, C18, C27, C32, 3512, 3512B, and 3516 Generator Sets. The failure results in operators being unable to navigate through the controller overview and configuration menus or non operation of the Run, Stop and Auto buttons. This failure mode is not to be confused with a software reset issue while in Reduced Power Mode referenced in Engine News SEBD9946.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
3512 YAK00699
3512B YAM00742, 772, 963
3516 ZBL00120
*******Group 2*******
C15 C5H02821, 2899-2900, 2902, 2914, 3037, 3085, 3094, 3097
C18 N1D00679, 805, 815
C27 DWB03163
GDS00138, 455, 640
C32 JAZ00206-00207
JSJ02709, 2748, 2807
C9 NBP00331, 347, 649, 680
*******Group 3*******
C15 C5H02706, 2819, 2940
C18 N1D00615
C9 NBP00348
PARTS NEEDED
Qty
Part Number Description
*******Group 1*******
1 4509606 CONT GP-A6001
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 4509606 CONT GP-A6001
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
1 4509596 CONT GP-A6001
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
If a confirmed Navigation, Run, Start or Stop button failure occurs, replace the EMCP.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer