COLLET 8R3938 - Caterpillar

TEBE6956-00
30Nov2017
U-678
Before/After
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN C175-20 LOCOMOTIVE ENGINES
1920 PS45708
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45708" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Nov2019
PROBLEM
The existing software can fail on certain C175-20 Locomotive Engines. If the existing software fails it can/will result in engine stoppage as well as lack of troubleshooting guidance.
AFFECTED PRODUCT
Model Identification Number
C175-20 R4F00102-00139
PARTS NEEDED
Qty
Part Number Description
1 5528436 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Flash the engine ECM with the updated software 5528436 or latest available in SIS Web.
SERVICE CLAIM ALLOWANCES