CONT GP- 4390055 - Caterpillar

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OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 0.5-hour job
Note: This is a 0.5 hour job for inspection only. When applicable, one additional hour is allowed for the repair.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR THE INSPECTION AND POSSIBLE REWORK OF THE STATOR LEADS ON CERTAIN C27 GENERATOR SETS EQUIPPED WITH 1200 FRAME (SR5) GENERATORS
MODELS INVOLVED - C27
Dear Cat Product Owner:
The stator leads need to be inspected on certain C27 Engine Generator Sets equipped with 1200 Frame (SR5) generators. There may be opportunity for stator lead chafing against the sharp edge of the generator control cabinet, which may eventually cause a short to frame failure. This failure, in conjunction with other factors, may result in a risk of personal injury or death. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.
You may now search for open Safety Service Letters by entering your product serial number(s). Visit the SAFETY.CAT.COM website and click on the Product Safety page for more information. Please refer the dealer to their Service Letter dated DATE when scheduling this service. Please refer the dealer to their Service Letter dated 15Feb2018 when scheduling this service.
We regret the inconvenience this may cause you, and urge you to have this service performed for your safety and satisfaction.
Caterpillar Inc.
Identification #(s)
Attached to 15Feb2018 Service Letter
Rework Procedure
1. Isolate the engine generator set before commencing any work on the unit. Open generator breaker, activate Emergency Stop, disconnect battery cables, and either disconnect or open the control circuit breaker for the AC power supply to the battery charger. Ensure all health and safety requirements are adhered to at all times. Also, ensure proper Lock Out-Tag Out procedures are followed at all times while work is being performed on the machine. Lock out engine generator operation and disconnect/lockout all power sources before commencing any work.
2. Locate and remove the rear cover (see Image 1)
3. Proceed by:
3.1. Removing any tie straps from the stator leads (see Image 2 for reference).
3.2. Group the stator leads together so that there will be a minimum clearance of 3/4" (19mm) from all edges of the rear panel and no less than 3/8" (10mm) from the threaded inserts.
3.3. Attach new tie straps around the stator leads.
3.4. Push on the stator leads to ensure that they cannot be easily moved and still maintain the appropriate clearance.
3.5 If the minimum clearance from metal frame cannot be met, have the Dealer Technical Communicator (TC) submit a request for further instructions to