CORE 4F7977 - Caterpillar

ACTION REQUIRED
Replace externally cracked failed NRS cooler.
Refer to Disassembly and Assembly, "Exhaust Cooler (NRS) - Remove and Install".
Ensure that the Special Instruction, M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines", is utilized for draining and filling coolant system.
Take photos of the external crack or exhaust leak to attach to the claim when submitting.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
0-6000 hrs,
0-48 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 4.0-hour job for Group 1
All claims must include photo evidence of a cracked weld or external exhaust leak from the cooler attached in SIMS.
Internal coolant leak NRS cooler failures are not covered under this program.
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
0-6000 hrs,
0-48 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 4.0-hour job for Group 2
All claims must include photo evidence of a cracked weld or external exhaust leak from the cooler attached in SIMS.
Internal coolant leak NRS cooler failures are not covered under this program.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.