CORE A 7N3833 - Caterpillar

August 13, 2002
O-165
PriorityParts stock action needed PRODUCT IMPROVEMENT PROGRAMFOR REPLACING THE BOOM TO STICK JOINT PIN ON CERTAIN 375 AND 375L EXCAVATORS
65026501 PI30369
This Program must be administered assoon as possible. When reporting the repair, use "PI30369" as the Partnumber and "7751" as the Group Number, "56" as the Warranty Claim DescriptionCode and "T" as the SIMS Description Code. Exception: If the repair isdone after failure, use "PI30369" as the Part Number, "7751" as the GroupNumber, "96" as the Warranty Claim Description Code, and "Z" as the SIMSDescription Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst.
COMPLETION DATE
TERMINATION DATE
February 28, 2003 August 31, 2003PROBLEM
The boom to stick joint pin may crack and needto be replaced on certain 375 and 375L Excavators. The suspect boom tostick joint pin may have cracks due to improper heat treatment and needto be replaced.AFFECTED PRODUCT
Model Identification Number
375 6NK409-411
375L 9WL425, 434-442, 444, 446-450PARTS NEEDED
1 - 4I7062 Pin AssemblyACTION REQUIRED
***** Parts Stock *****Remove all 4I7062 Pins from parts stock.***** Affected Product *****Refer to Service Manual, Disassembly& Assembly (SENR6027) for Pins replacement and see Illustration 1 forlocation.OWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification.SERVICE CLAIM ALLOWANCES
***** Parts Stock *****Submit one claim for all 4I7062 Pins removedfrom parts stock.***** Affected Product *****
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs Parts LaborHrs Parts LaborHrs
100% 8 0 0 0 0
This is a 8-hour job.
PARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.MAKE EVERY EFFORT TO COMPLETE THIS PROGRAMAS SOON AS POSSIBLE.Attach. (1- Owner Notification)
SAMPLE OF AN OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY - Replace the Boom to Stick JointPin That May CrackMODELS INVOLVED - 375 and 375L ExcavatorsDear Caterpillar Product Owner:The boom to stick joint pin may crack and needto be replaced on certain 375 and 375L Excavators. The suspect boom tostick joint pin may have cracks due to improper heat treatment and needto be replaced. New pin needs to be installed on the products listed below.You will not be charged for the service performed.Contact your local Caterpillar dealer immediatelyto schedule this service. The dealer will advise you of the time requiredto complete this service. Please refer the dealer to their Service Letterdated August 13, 2002 when scheduling this service.We regret the inconvenience this may causeyou, but urge you to have this service performed as soon as possible toprevent unscheduled downtime.Caterpillar Inc.Identification #(s)Attached to August 13, 2002 Service Letter