COUPLING-PERMANENT 1241973 - Caterpillar

TEBE3263-01
06Jul2015
(Revised 14Jul2015)
U-351
A-245
D-292
O-297
Before/After
PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C15 AND C32 PETROLEUM ENGINES
1920 PS44799
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44799" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 06Jul2015 Service Letter. Changes have been made to the Title and Problem statement to include C15.
TERMINATION DATE
31Jul2017
PROBLEM
The existing software can report incorrect sensor voltage on certain C15 and C32 Petroleum Engines.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
C32 B2C00220, 239-241, 252, 260-261, 264-269, 271, 274-275, 282-294, 297-306, 309, 311-313, 315, 325-329, 331
*******Group 2*******
C15 HAZ00502-00607, 609-614, 617-644, 649-651, 653-684, 695-752, 754-756, 758-770, 772-774, 776-777, 779-797, 799-805, 807-822, 825, 827-864
PGN00153
PARTS NEEDED
Qty
Part Number Description
*******Group 1*******
1 4821141 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 4849323 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Update with the software listed in the Parts Needed or latest available on SIS Web for the Affected Product.
The software provides improved diagnostic messages for the operator.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
0-12000 hrs,
0-24 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.0-hour job for Group 1
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
0-12000 hrs,
0-24 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.