COVER-PUMP 1960389 - Caterpillar

This Containment Program can be administered either before or after a failure occurs.In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.
When reporting the repair, use "PS90358" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
28Feb2015
PROBLEM
Due to the amount of work required supporting certain 795F AC Off-Highway Trucks a backlog of work has accumulated. This, along with production availability issues, has resulted in a requirement to provide specialist technicians to support these machines.
AFFECTED PRODUCT
Model Identification Number
795F AC ERM00161-00162, 166-167, 171-172, 179, 182, 223-224
PARTS NEEDED
No parts needed for this program
ACTION REQUIRED
The affected population requires reworking to incorporate repairs for improved service life and quality. This letter provides the dealer with commercial assistance to perform these tasks.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-18000 hrs,
0-36 mo 100.0% 50.0% 0.0% 50.0% 0.0% 0.0%
This is a 812.0-hour job
Up to $8,250 per machine can be claimed to cover additional expenses incurred in bringing in specialist technicians to assist with the rework of these machines.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.