COVER-PROTECTION 2994145 - Caterpillar

COMPLETION DATE
TERMINATION DATE
31Aug2012 28Feb2013
PROBLEM
The main relief pressure was adjusted to 20,700 KPa on certain 980H Wheel Loaders. This is lower than the specification. This will reduce the lift capability.
AFFECTED PRODUCT
Model Identification Number
980H KZL00363, 365-366, 368-381, 396-397, 400-410
PARTS NEEDED
No parts needed for this program
ACTION REQUIRED
Adjust the main relief valve pressure to 22,400 KPa.
Refer to RENR8678, Testing and Adjusting, "Relief Valve (Main) - Test and Adjust".
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR ADJUSTMENT OF THE MAIN RELIEF PRESSURE ON CERTAIN WHEEL LOADERS EQUIPPED WITH A BLOCK HANDLER
MODELS INVOLVED - 980H Wheel Loader
Dear Caterpillar Product Owner:
The main relief pressure was adjusted to 20,700 KPa, this is lower than the specification on products list below. This will reduce the lift capability. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 23Feb2012 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 23Feb2012 Service Letter