COVER-REG HSG 8N7778 - Caterpillar

COMPLETION DATE
TERMINATION DATE
31Dec2013 30Jun2014
PROBLEM
The ride control manifold group needs to be replaced on certain 950H and 962H Medium Wheel Loaders. The existing ride control manifold group can fail, causing manifold wear and lift circuit drift. The ride control manifold group has been redesigned, using a new spool design, which will prevent the failure mode.
AFFECTED PRODUCT
Model Identification Number
950H MXL00319-00320, 352, 368, 387
962H PCW00201-00206
PARTS NEEDED
Qty
Part Number Description
1 4325661 MANIFOLD GP-RLF
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 38% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to UENR1619, Disassembly & Assembly, "Main Control Valve and Mounting Plate - Remove and Install", "Main Control Valve - Disassemble", and "Main Control Valve - Assemble". Remove the former 374-1376 Ride Control Manifold Group. Install the new 432-5661 Ride Control Manifold Group.
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 3.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RIDE CONTROL VALVE
MODELS INVOLVED - CERTAIN 950H AND 962H MEDIUM WHEEL LOADERS
Dear Cat Product Owner:
The ride control valve needs to be replaced on the products listed below. The existing ride control valve can fail, causing manifold wear and lift circuit drift. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.
Please refer the dealer to their Service Letter dated 13Jun2013 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 13Jun2013 Service Letter