CYLINDER GP-GRAPPLE 1942155 - Caterpillar

ACTION REQUIRED
Software should be updated at the earliest opportunity to prevent further over reporting. After failure indicators are not evident so it is recommended software be updated during first service event such as PM Service, inspection or normal field or shop service event.
1. Download the 384-6463 Software from SIS Web.
2. Flash the 239-9954 or 285-1133 PL300 with the 384-6463 Software. Refer to Special Instruction, REHS2365 or Testing and Adjusting, RENR7911 for appropriate procedures on flashing the software.
3. After flashing the new software, adjust the internal ProductLink clock to agree with the machine Service Meter Hours as indicated on the hour meter.
4. Flashing the PL300 will automatically cause a registration message and an administration message to be queued.
Please refer to the Warranty Bulletin in your subsidiary for instruction on how to file a claim against Machine Control and Guidance Products.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job for Group 1
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR FLASHING SOFTWARE ON THE PRODUCT LINK 300 MODULE FOR CERTAIN CATERPILLAR PRODUCTS
MODELS INVOLVED - MODELS INVOLVED - CERTAIN CATERPILLAR PRODUCTS IDENTIFIED BY THE SERIAL NUMBERS LISTED BELOW
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Dear Caterpillar Product Owner:
The firmware on the Product Link PL300 ECM needs to be installed on the products listed below. The existing firmware on the Product Link PL300 ECM causes over reporting of electronic system Information. This issue results in stress on systems such as satellite network and web infrastructure that processes inbound messages from Product Link and may affect system response time reporting from EquipmentManager and Vision Link. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 05Oct2011 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 05Oct2011 Service Letter