CYLINDER & SEAL GP-STICK 3494130 - Caterpillar

19Nov2009
U-397
A-321
D-350
O-352
Parts stock action only
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 240-8611, 240-8612, 317-9368, AND 317-9369 JOYSTICK CONTROLS FROM DEALER PARTS STOCK
7750 PI70325
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
28Feb2010
PROBLEM
Certain Joystick Controls need to be removed from dealer parts stock because of a suspect Inner U-Joint.
ACTION REQUIRED
Remove all 240-8611, 240-8612, 317-9368, and 317-9369 Joystick Controls with date codes 0744 through 0813 from dealer parts stock.
For an example of the date code see Image1.
Image1
SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock.
PARTS DISPOSITION
Please return 240-8611, 240-8612, 317-9368, and 317-9369 Joystick Controls in original condition and to address shown below.
A Send It Back Parts Return Request will be generated when the claim is filed.
On the "Attn" line of the address include this service letter program number along with JW Buecker, as shown in the example below.
Caterpillar, Inc.
Attn: PI7####
Service Claims Room
8201 N. University
Peoria, IL 61615