CYLINDER HEAD 8T7814 - Caterpillar

REBE7404-01
30Sep2011
(Revised 27Oct2011)
U-416
A-346
D-368
O-366
Before/After
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON 3512C OIL WELL SERVICE ENGINES
1901 1920 PS43393
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43393" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 30 September 2011 Service Letter. Changes have been made to the Affected Product, Parts Needed, and Action Required.
TERMINATION DATE
30Sep2012
PROBLEM
The existing timing maps in the software can cause the engine to emit white smoke in certain ambient temperature conditions when the engine is coming out of cold mode.
AFFECTED PRODUCT
Model Identification Number
3512C R1A00100-00101, 103-1110
SPF343C RTX00100-00504, 506, 508, 510-692, 694, 697, 699
PARTS NEEDED
Qty
Part Number Description
1 3687620 SOFTWARE GP-ELEK
1 3818952 SOFTWARE GP-ELEK
1 3818953 SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Update the ECM with the following software:
381-8953 Software for a 2250hp engine with 7% torque rise
381-8952 Software for a 2500hp engine with 7% torque rise
368-7620 Software for a 2250hp engine with 1.6% torque rise
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-8000 hrs,
0-12 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.