DISC ASSEM. 8M5070 - Caterpillar

Test Step 1. Off-Site Diagnostics.Note: Some steps of the "Off-Site Diagnostics" sections are dependent on the customer being on site.
Determine the Subscription StatusCheck the status of the customers Product Link subscription within the "Trimble VisionLink Store".
If the subscription status is not current, refer to Step 2. Product Link Subscription Status is Not Current.
If the subscription status is current, refer to Step 3. Product Link Subscription Status is Current.
Product Link Subscription Status is Not CurrentCheck to see if the subscription is set up correctly, or is out of date. Contact your dealer administrator for subscription services.
Product Link Subscription Status is Current
Log on to the equipment page through Vision Link.
Illustration 1 g03773257
Refresh button shown with arrow.
On the equipment page click on the refresh button. - If the equipment checks in with new data, then the equipment was more than likely out of coverage. The equipment should continue to check in from this point as long as coverage remains available. - If the equipment does not respond to the "Refresh", continue to Step c.
Do not operate or work on this equipment unless you have read and understand the instructions and warnings in the Operation and Maintenance Manuals. Failure to follow the instructions or heed the warnings could result in injury or death. Contact your Caterpillar dealer for replacement manuals. Proper care is your responsibility.
Request the location of the equipment. With the customer at the location of the equipment, the following questions may or may not be answered. Ask the customer if the equipment is powered ON, and located where the radios have clear line of sight to the sky. - If the equipment was inside of a building, under/next to a large obstacle, or has the battery power OFF, have the customer do the following:
Turn the equipment power ON if the power was OFF.
Attempt to move the equipment to a more open location with a clear line of sight to the sky.Try the "Refresh" again. - If the equipment was ON and in a good location for data transfer, have the customer check to see if the equipment has a radio disable switch installed. If the equipment has a radio disable switch, have the customer check to see if the radio disable switch was disabled.Results:
Off-Site diagnostics were performed prior to sending a tech on site to troubleshoot the Product Link Not Communicating problem and the Vision Link "Refresh Button" does not return new data, continue to "Test Step 2. CHECK THE INSTALLATION OF THE ANTENNA" -
STOPTest Step 2. CHECK THE INSTALLATION OF THE ANTENNA.Observe installation of the antenna for the Product Link. Verify that the antenna is installed with a clear view of the sky. The Product Link antenna and coaxial cable must be in a location that is not close to radio frequency interference (RFI). Examples of interference may include but are not limited to include the following items:
Product Link radio antenna located too close to sources of radio frequency interference (RFI) such as: - Rotating Beacon lights, Halogen Strobe lights,