DISC-OUTER 8R9010 - Caterpillar

TERMINATION DATE
31Jan2016
PROBLEM
The existing front hitch support may crack/fail on certain 631G Wheel Tractor-Scrapers. If the existing hitch support fails it can cause unexpected downtime and customer dissatisfaction.
AFFECTED PRODUCT
Model Identification Number
631G DFA00147-00148, 150, 195, 200
PARTS NEEDED
Qty
Part Number Description
1 2R1694 SPACER
3 8J4917 BOSS
2 8S5767 SEAL-LIP TYPE
1 9D2107 PLATE
2 9D4094 BEARING-SLEEVE
1 9D7905 PLATE
2 9J0945 BEARING-SLEEVE
1 3215587 BRACKET -HITCH
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to Special Instruction REHS4215 "Procedure to Improve Durability of the Hitch Bracket on Certain 631G and 637G Wheel Tractor-Scrapers" for the procedure needed to replace the front hitch support in the frame.
Take a picture of the machine serial number and failed hitch support to be included with the claim.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-15000 hrs,
0-108 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 90.0-hour job
Picture of machine serial number and failed hitch support must be included with the claim.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.