DRIVE AR-FINAL 3807122 - Caterpillar

19Aug2015
U-445
A-320
D-377
O-382
Parts stock action only
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 20R4587 AND 20R4589 REMAN WATER PUMPS FROM DEALER PARTS STOCK
7750 PI70581
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Nov2015
PROBLEM
Some 20R4587 and 20R4589 Reman Water Pumps were assembled with the oil seal in the incorrect orientation.
ACTION REQUIRED
Inspect all 20R4587 and 20R4589 Reman Water Pumps in dealer parts stock.
Inspect the packaging date code.
If the water pump has a packaging date code prior to August 18, 2015 (i.e. D18M08Y15), then remove the water pump from dealer parts stock. Refer to the Parts Disposition.
If the water pump has a packaging date code on or after August 18, 2015 (i.e. D18M08Y15), then mark the package to indicate that the water pump has been inspected according to this program and return the water pump to dealer parts stock.
SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock.
PARTS DISPOSITION
NACD:
Hold all 20R4587 and 20R4589 Reman Water Pumps with packaging date codes prior to August 18, 2015 (i.e. D18M08Y15) removed from dealer parts stock for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
EAME, LACD, and APD:
Hold all 20R4587 and 20R4589 Reman Water Pumps with packaging date codes prior to August 18, 2015 (i.e. D18M08Y15) removed from dealer parts stock for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.