EDGE-BASE 4677771 - Caterpillar

OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 0.5-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
SAFETY - PRODUCT IMPROVEMENT PROGRAM INSPECTING AND POSSIBLY REWORKING THE LOAD CABLES ON CERTAIN PM1360 POWER MODULES
MODELS INVOLVED - PM1360
Dear Cat Product Owner:
The load cables need to be inspected and possibly reworked on certain PM1360 Power Modules. The existing load cables can be damaged by contacting the bus bars and may, in conjunction with other factors or circumstances, result in a risk of personal injury or death. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.
You may now search for open Safety Service Letters by entering your product serial number(s). Visit the SAFETY.CAT.COM website and click on the Product Safety page for more information. Please refer the dealer to their Service Letter dated 18Nov2014 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed for your safety and satisfaction.
Caterpillar Inc.
Identification #(s)
Attached to 18Nov2014 Service Letter
Rework Procedure
Inspect Cable
1. Remove generator control panel cover.
2. Look for contact between the neutral cables with the T3 (W) bus bar as shown in Image 1.1.1
3. Note that the neutral cables should have a .5 inches/13mm clearance around the T3 bus bars. If contact points were found or routing does not meet the minimum clearance requirement, proceed to re-routing the neutral cables.
5. If contact points were not found and the clearance requirements are met reinstall the covers once inspection is complete. The power module is now ready for service.
Image1.1.1
Rerouting the Neutral Cables
1. Remove the cable straps from around the neutral cables. Loosen lug bolts attaching the cables to the bus bar.
Note: cable strap locations vary from one generator to the next.
2. Reroute the neutral cables above the T3 (W) bus bar as shown in Image 1.2.1 while complying with the minimum .5 inches/13mm clearance requirement. Retighten and torque the lug bolts on the bus bar and install new cable straps to hold the cables in place.
3. Reinstall generator panel covers. The power module is now ready for service.
Image1.2.1