EJECTOR 5D3908 - Caterpillar

07Sep2012
U-486
A-383
D-414
O-448
Parts stock action only
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 3242277 AUTOMATION CONTROL ASSEMBLIES (AECM) FROM DEALER PARTS STOCK
7750 PI70455
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Dec2012
PROBLEM
The 3242277 Automation Control Assemblies (AECM) in dealer parts stock, with a gray case and black lid can cause the automation system to stop. These AECMs are for use on LHD Underground Articulated Loaders.
ACTION REQUIRED
Inspect all 3242277 Automation Control Assemblies (AECM) in dealer parts stock. The 3242277 Automation Control Assemblies (AECM) in dealer parts stock that may contain defective hardware can be identified by a gray case and black lid. Refer to the Image1.
If the 3242277 Automation Control Assemblies (AECM) in dealer parts stock have a gray case and black lid, repackage the AECM in the original packaging. Mark the package to indicate it has been inspected according to this program. Remove AECM from dealer parts stock and refer to the Parts Disposition.
Image1
SERVICE CLAIM ALLOWANCES
Submit one claim for all parts removed from dealer parts stock.
PARTS DISPOSITION
***** NACD *****
Hold all 3242277 Automation Control Assemblies (AECM) for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
***** EAME, LACD, and APD *****
Hold all 3242277 Automation Control Assemblies (AECM) for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.
Please send the details that include the Service claim number, Dealer code, Dealer Claim number and Work Order number to sunny_suneesh for initiating the Send-It-Back request.
If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.