ELBOW AS 3196220 - Caterpillar

OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 2.0-hour job
Note: When required, an additional 7 hours labor is allowed for each Final Drive Side that the Planetary Gears Shafts are disassembled and assembled.
Note: If after failure, when required, 50 hours labor is allowed to clean the Final Drives, Brakes, Differential Steering and Transmission systems due to internal final drives components damages generating metallic particles. Evidences of above systems contamination by metallic particles and final drives damaged components shall be attached on machine repair service claim.
Note: If after failure, when required, 25 hours labor is allowed to clean the Torque Converter due to internal final drives components damages generating metallic particles. Evidences of above system contamination by metallic particles and final drives damaged components shall be attached on machine repair service claim.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REWORK IF NECESSARY THE FINAL DRIVE GEAR-PLANETARY SHAFT ON CERTAIN D6T TRACK-TYPE TRACTORS
MODELS INVOLVED - D6T Track-Type Tractors
Dear Cat Product Owner:
The 333-9410 Shaft position needs to be inspected and reworked according to the following procedure if necessary on the products listed below. The shaft position was possibly not pressed in far enough. This causes the bearings to work without the appropriate preload. This condition can create a bearing cone raceway spalling, damaging final drive planetary gears and sun shaft.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 18Sep2017 when scheduling this service.
We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 18Sep2017 Service Letter
Rework Procedure
Note: Ensure that all safety information, warnings, and instructions are read and understood before any operation or any maintenance procedures are performed.
1) On both right and left hand Final Drives, locate the 3 Planetary Gears Pin Retainer and remove it getting access to Gear Shaft. (Image 1.1.1).
Image1.1.1
2) Inspect each planetary gear shaft depth, (Image 1.2.1). If within 2.64 +/- 0.13 mm from carrier spot face to o-ring groove face, no actions are required. Re-assemble them and release the machine to work. If the insertion depth is not within tolerance, check the magnetic plug and proceed to Step 3.
Image1.2.1
3) If the magnetic plug is relatively clean, no metal, remove the 9G-9175 Carrier, take to shop, press out suspected shafts, inspect gears referencing reusability guidelines replacing it if necessary. Re-assemble replacing all planetary bearings, adjusting the gear shafts depth as per limits on Step 2.
4) If the magnetic