ENGINE AR 1029435 - Caterpillar

Table 1
Troubleshooting Test Steps Values Results
1. Determine the Fault
A. If an indicator other than the "POWER" indicator is illuminated when the electronic service tool is not communicating with an ECM, disconnect and reconnect the communication adapter. Communication problem Result: Both indicators on the communication adapter are not flashing.
Proceed to Test Step 2.
Result: The electronic service tool indicates that the engine is serviced on both links.
Proceed to Test Step 2.
Result: The electronic service tool displays a message that indicates the firmware in the communication adapter does not support communication on both data links.
Proceed to Test Step 3.
Result: The electronic service tool displays an Error" #142 The interface hardware is not responding" message.
Proceed to Test Step 3.
Result: The electronic service tool indicates that the electronic service tool cannot find an exact match for the software version in the ECM.
Repair: Update the electronic service tool to the latest available version.
Result: The power indicator is not illuminated.
Proceed to Test Step 5.
2. Verify that the Correct Communication Adapter is Being Used
A. A 317-7484 Communication Adapter Gp must be used to with a 370-4617 Cable As (USB) and a 457-6114 Cable As (Datalink Cable CA3) to communicate.
The following communication adapters cannot be used because the communication adapters do not communicate over both data links:
1. Wireless communication adapter
2. 7X-1701 Communication Adapter As
B. Determine the communication adapter that is being used.
Communication Adapter Result: An incorrect communication adapter is being used.
Repair: Connect a correct communication adapter. Refer to Troubleshooting, "Electronic Service Tools", if necessary.
Attempt to establish communication. Continue with this procedure if the communication adapter does not communicate on both data links.
Result: A correct communication adapter is being used. However, the "Power" indicator is not illuminated.
Proceed to Test Step 5.
Result: A correct communication adapter is being used. The "Power" indicator is illuminated.
Proceed to Test Step 4.
3. Check the Version of the Firmware for the Communication Adapter
The version of the firmware for the communication adapter must be "1.18.47" or higher.
A. Electronically disconnect the electronic service tool. Verify that the "power" indicator on the communication adapter is illuminated.
B. Click on the "Utilities" menu.
C. Click on the "Comm Adapter III Toolkit" menu.
D. Wait for the tool kit to open. Then, click the "Utilities" menu.
E. Click "Reprogram CA3".
F. Select the latest ".apf" file from the list.
G. Click "OK". Then, click "Begin Flash".
H. Wait for the "Flashes Completed Successfully" message to appear.
I. Click "Toolkit". Verify that the "Software Release Version" is "1.18.47" or higher.
J. Attempt to connect the electronic service tool. Firmware Result: The electronic service tool communicates on both data links.
The problem is resolved.
Result: The electronic service tool does not communicate on both data links.
Proceed to Test Step 4.
4. Check that the Electronic Service Tool is Configured Correctly
The electronic service tool must be configured correctly in order to communicate on both data links.
A. Click on the "Utilities" menu.
B. Click on the "Preferences" menu.
C. Select the "Communications" tab.
D. Verify that "Caterpillar Comm Adapter III (RP120)" is selected.
If "Caterpillar Comm Adapter III (RP120)" is not an option for selection,