ENGINE AR-COMPLETE 1608575 - Caterpillar

PROBLEM
The engine ECM needs to be replaced on certain C175-20 Generator Sets. The existing ECM can fail creating a no start and/or no communication condition.
AFFECTED PRODUCT
Model Identification Number
C175-20 BXR01007-01010, 1012-1013, 1016, 1022-1025, 1028-1029, 1032, 1035, 1039-1040, 1050, 1052-1053, 1073-1074, 1076, 1079, 1118, 1124, 1127-1128, 1132, 1134-1135, 1137-1143, 1145-1146, 1148, 1151-1152, 1154-1155, 1157-1158, 1160-1167, 1169-1170, 1172-1173, 1175, 1177, 1179, 1181-1207, 1209, 1211-1219, 1221-1223, 1225, 1227-1228, 1813, 1815-1825, 1827, 1829-1833, 1835
PARTS NEEDED
Qty
Part Number Description
1 4884875 CONT GP -E
1 5013654 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 44% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Before completing any service, review the product's operation and maintenance manual and follow all safety information and safe work practices.
Remove and replace the existing engine ECM with a new ECM and update the engine software/flash file to the one listed in the Parts Needed or latest available on SIS Web.
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 2.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE ECM
MODELS INVOLVED - CERTAIN C175-20 GENERATOR SETS
Dear Cat Product Owner:
The engine ECM needs to be replaced on the products listed below. The existing engine ECM can fail creating a no start and/or no communication condition. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 29Nov2017 when scheduling this service.
We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 29Nov2017 Service Letter