ENGINE AR-COMPLETE 2351422 - Caterpillar

OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification:
US
Canada
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
100% 100% 0% 0% 0% 0%
This is a 0.5-hour job for Group 1
Note: Claim Miscellaneous cost up to $25 US Dollars for the registered postage to the customer.
Note: 0.5 hours is allowed for ordering, mailing, and administration cost of completing this Rework Procedure.
Note: Travel Time and Mileage should not need to be claimed for this Service Letter program, as the Operation and Maintenance Manuals are being sent post direct by the dealer to the customer.
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
100% 100% 0% 0% 0% 0%
This is a 0.5-hour job for Group 2
Note: Claim Miscellaneous cost up to $25 US Dollars for the registered postage to the customer.
Note: 0.5 hours is allowed for ordering, mailing, and administration cost of completing this Rework Procedure.
Note: Travel Time and Mileage should not need to be claimed for this Service Letter program, as the Operation and Maintenance Manuals are being sent post direct by the dealer to the customer.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
EXAMPLE COPY OF OWNER NOTIFICATION
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW OPERATION AND MAINTENANCE MANUAL, SUPPLEMENTAL INFORMATION
MODELS INVOLVED - CERTAIN F-SERIES HYDRAULIC EXCAVATORS AND WHEELED EXCAVATORS
Dear Cat Product Owner:
The Operation and Maintenance Manual provided with the machine needs to be replaced on the products listed below. It does not contain all of the regulatory information for the installed equipment in scope of the current EU Radio Equipment Directive. No change is required to the radio equipment itself. Please install the manual to be provided by your local Caterpillar Dealer in the literature pouch behind the seat of the machine. You will not be charged for the service performed.
Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 21Mar2018 when scheduling this service.
We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 21Mar2018 Service Letter