ENGINE GP 5329833 - Caterpillar

ACTION REQUIRED
Flash C-18 marine engines listed in Affected Product with the appropriate new software.
Refer to Image1 for the appropriate new flash file part number according to engine performance rating.
Image1
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
100% 100% 0% 0% 0% 0%
This is a 1.0-hour job
Reasonable travel and mileage is authorized. Travel will only be authorized for one engine for multiple engines being reworked in a vessel. Reference the other engine serial numbers in the claim story.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR FLASHING ENGINE SOFTWARE
MODELS INVOLVED - C-18 Marine Engines
Dear Caterpillar Product Owner:
The engine software needs to be updated on the products listed below. The software interlock code functionality on certain C-18 Marine engines may affect engine performance.
You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 12Aug2010 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 12Aug2010 Service Letter