ENGINE AR 7C0578 - Caterpillar

Table 1
Troubleshooting Test Steps Values Results
1. Determine the Problem
A. Determine the communication problem.
If an indicator other than the "POWER" indicator is illuminated when Cat ET is not communicating with an ECM, disconnect and reconnect the communication adapter.
Communication problem
Result: Both indicators on the communication adapter are not flashing.
Proceed to Test Step 2.
Result: Cat ET indicates that the engine is serviced on both links.
Proceed to Test Step 2.
Result:Cat ET displays a message that indicates the firmware in the communication adapter does not support communication on both data links.
Proceed to Test Step 3.
Result: Cat ET displays an Error" #142 The interface hardware is not responding" message.
Proceed to Test Step 3.
Result:Cat ET displays a message that indicates that Cat ET cannot find an exact match for the software version in the ECM.
Update Cat ET to the latest available version.
Result: The power indicator is not illuminated.
Proceed to Test Step 5.
2. Verify that the Correct Communication Adapter is Being Used
A. A 317-7484 Communication Adapter Gp must be used to communicate. The following communication adapters cannot be used because the communication adapters do not communicate over both data links:
1. Wireless communication adapter
2. 7X-1701 Communication Adapter As
B. Determine the communication adapter that is being used.
Communication adapter
Result: An incorrect communication adapter is being used.
Connect a correct communication adapter. Refer to Troubleshooting, "Electronic Service Tools", if necessary.
Attempt to establish communication. Continue with this procedure if the communication adapter does not communicate on both data links.
Result: A correct communication adapter is being used. However, the "Power" indicator is not illuminated.
Proceed to Test Step 5.
Result: A correct communication adapter is being used. The "Power" indicator is illuminated.
Proceed to Test Step 4.
3. Check the Version of the Firmware for the Communication Adapter
The version of the firmware for the communication adapter must be "3.0.0" or higher.
A. Electronically disconnect Cat ET. Verify that the "power" indicator on the communication adapter is illuminated.
B. Click on the "Utilities" menu.
C. Click on the "Comm Adapter II Toolkit" menu.
D. Wait for the tool kit to open. Then, click the "Utilities" menu.
E. Click "Application Firmware Flash".
F. Select the latest ".apf" file from the list.
G. Click "OK". Then, click "Begin Flash".
H. Wait for the "Flashes Completed Successfully" message to appear.
I. Click "Toolkit". Verify that the "Application Firmware Version (Serial IP)" is "3.0.0" or higher.
J. Attempt to connect Cat ET.
Firmware
Result: Cat ET communicates on both data links.
The problem is resolved.
Result: Cat ET does not communicate on both data links.
Proceed to Test Step 4.
4. Verify That Cat ET is Configured Correctly
Cat ET must be configured correctly in order to communicate on both data links.
A. Click on the "Utilities" menu.
B. Click on the "Preferences" menu.
C. Select the "Communications" tab.
D. Verify that "Caterpillar Communication Adapter II (Serial IP)" is selected.
If "Caterpillar Communication Adapter II (Serial IP)" is not an option for selection, the version of Cat ET is incorrect. Version "2007B" or higher must be used.
Update the version of Cat ET. Then, perform this Test Step again.
E. Verify that the port is correct.
F. Verify that the "Enable Dual Data Link Service"