ENGINE AR 9Y7448 - Caterpillar

This Revised Service Letter replaces the 04May2018 (Revised 30May2018) Service Letter. Changes have been made to the Action Required, and Service Claim Allowances.
TERMINATION DATE
31May2020
PROBLEM
The existing 443-9454 and 20R-5566 Fuel Injectors can fail on certain 793F Off-Highway Trucks equipped with C175-16 Engines.
AFFECTED PRODUCT
Model Identification Number
793F SSP00394, 471, 552-553, 600, 612, 648, 653, 672-673, 693, 696, 767-769, 784, 841-842, 861-862, 871, 873, 875, 898, 990-992, 998, 1009, 1061-1063, 1065-1068, 1173-1174, 1179-1180, 1183-1185
PARTS NEEDED
Qty
Part Number Description
1 20R5566 INJECTOR GP-F -G
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Perform a Fuel Status Verification Test (FSVT).
Replace injectors showing INJ-2, INJ-7 or INJ-12 code.
Refer to KENR6052 for removal and installation instructions.
To qualify for this support program;
-Machine must be operating the most current software release in SIS Web.
-Attach a Product Status Report to the claim form.
-Provide the ECM Replacement files with the claim.
-Conduct a review of the maintenance history of the machine to ensure no High Pressure Fuel Pump failure within two weeks of injector failure.
-Provide injector replacement tracking sheet copy for specific machine SN on claim.
-Must have fuel samples from month of failure with passing (green/no action suggested) fuel quality report. Program Administrator will audit if fuel sample program is being executed per agreement.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-12000 hrs,
0-24 mo 100.0% 50.0% 0.0% 50.0% 0.0% 0.0%
This is a 4.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
An additional 1.0 hour is allowed per additional injector changed.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.