EXTENSION 0707093 - Caterpillar

are problems that can be both caused and reported by Product LinkTM. The problem is described as “A discrepancy of the service meter units”.Product Link depends on several communication links to transfer data from the machine to the office. The following procedures assume that these communication links are operating properly. The requirements for proper communication are:
The VHF communication satellite network is operational for the geographic area.
Product Link is correctly configured to communicate on the VHF communications network.
The worldwide network of Cat® computers is passing messages to software for the Cat Equipment Manager (EM).
The EM is configured properly and the software is functioning.The Communication Gateway ECM or the PL121SR radio should not be replaced without verifying that these issues have been investigated. Contact your Caterpillar® technical communicator for aid in resolving these issues.Note: The network is operational when messages can travel to the satellite and to a Caterpillar facility. The service meter hours that are reported by the VIMS ECM should approximately match the machine operating hours.For troubleshooting information, refer to UENR5823, "Product Link Elite PLE641 and PLE631 Systems".