FILM 4510545 - Caterpillar

Off-Site Diagnostics
Note: Some steps of the "Off-Site Diagnostics" sections are dependent on the customer being on site.
Verify with the customer that the satellite radio has been installed and registered.
If the radio is installed and not registered, refer to "How to Register Your Cat Telematics".
If the radio is installed and registered refer to Step 2.
Verify if the satellite has ever transmitted data to the user interface.
Choose "Radio Information Log" in the user interface. The "Radio Information Log" will show a list of the radios detected by the Cat Telematics system each time the system is powered up. Check the recent history to determine if the satellite radio is no longer being detected by Cat Telematics.
If the "Radio Information Log" shows that the satellite radio is no longer being detected by the Cat Telematics unit at start-up, replace the satellite radio.
If the "Radio Information Log" shows that the satellite radio is being detected by the Cat Telematics unit at start-up, proceed to Step 4.
Request the location of the machine. With the customer at the location of the asset, the following questions may or may not be answered. Ask the customer if the asset is powered ON, and located where the radios have clear line of sight to the sky.
If the asset was inside of a building, under/next to a large obstacle, or has the battery power OFF, have the customer do the following:
Turn the key power ON if the power was OFF.
Attempt to move the asset to a more open location with a clear line of sight to the sky.With the asset in a new location and the correct conditions are met, refer to Step 5.
Perform the "Remote Connectivity Test" located in the user interface under "Service Tools".
If the "Remote Connectivity Test" is successful, then return the Cat Telematics system