FILTER ELEMENT-AIR 3318111 - Caterpillar

TEBE6534-00
11Aug2017
U-414
Before/After
PRODUCT SUPPORT PROGRAM FOR REPLACING TRANSMISSION SOFTWARE ON CERTAIN TH55 TH55-E70 AND TH55FT-E90 FRAC TRANSMISSIONS
3001 7610 7620 PS45572
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45572" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
28Feb2018
PROBLEM
The current production 518-1474 Software, when used with Product Link on Oil & Gas Frac application transmissions, causes the ECM to reset.
AFFECTED PRODUCT
Model Identification Number
TH55 FT-E70 PCJ02405-02406, 2424, 2426, 3294-3295, 3302-3303, 3377, 3401, 3403, 3405, 3409-3411, 3414-3425, 3428-3451, 3457, 3459
TH55-E90 THE00532
PARTS NEEDED
Qty
Part Number Description
1 4844389 SFWR GP-A5000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Reflash the transmission software back to the prior production 484-4389 Software. This software is still currently available in SIS.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-1000 hrs,
0-6 mo 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
This is a 1.0-hour job
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.