FLEX-HONE 4C6338 - Caterpillar

****Affected Product****
The 279-5610 Rod Assembly for the stick cylinder can break. Replace the 279-5610 Rod Assembly with a new 360-5446 Rod Assembly.
For the Ultra High Demolition stick front parts, tighten the nut of the new 360-5446 Rod Assembly to 7600 +/- 380 N.m.
Note: Lubricate face and thread before assembly.
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OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
****Parts Stock****
Submit one claim for all parts removed from dealer parts stock.
****Affected Product****
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 1*******
100% 100% 0% 0% 0% 0%
This is a 10.0-hour job for Group 1
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
*******Group 2*******
100% 100% 0% 0% 0% 0%
This is a 10.0-hour job for Group 2
PARTS DISPOSITION
****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999
PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ROD ASSEMBLY FOR THE STICK CYLINDER ON CERTAIN ULTRA HIGH DEMOLITION EXCAVATORS
MODELS INVOLVED - 330C, 325D, 330D, and 336D Ultra High Demolition Excavators
Dear Caterpillar Product Owner:
The 279-5610 Rod Assembly for the stick cylinder needs to be replaced on the products listed below. The existing 279-5610 Rod Assembly can break. You will not be charged for the service performed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.
Please refer the dealer to their Service Letter dated 22Dec2011 when scheduling this service.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to 22Dec2011 Service Letter