GASKET 1N3286 - Caterpillar

Remote Assistant Configuration
Note: To use Remote Assistant, you need an SNM940 or SNRx20 radio and an active Connected Community session. For more information, refer to Operation Section - Exchanging Files - Configuring the Connected Community Settings.Remote Assistant enables the operator to request online remote system support from a customer support representative.Enter the support telephone number in the "Remote Assistant" dialog so you can call support to initiate a remote assistance session:
From the "Setup Menu – Installation" menu, select "Connectivity Settings".
Press the up or down arrow keys on the control box to select Remote Assistant Configuration and press the "Ok" key.
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Use the arrow keys on the control box to enter the support telephone number.
If you want to upgrade the Remote Assistant client software on the control box, press "Force Upgrade".The Remote Assistant client software on the control box is deleted. The most current Remote Assistant client software will download the next time the Remote Assistant starts. Usually it should take less than 5 minutes to download. If it is done over a serial connection, it could take up to 20 minutes.
To save the settings and return to the "Connectivity Settings" dialog, press the "Ok" key to return to the "Connectivity Settings" dialog without saving changes, press the "Escape" key.
Press the "Escape" key to return to the "Setup Menu – Installation" dialog.Using Remote Assistant
Operators should be aware of the following:
When the office side connects to the control box via the Connected Community both the machine and the office side can control most control box operations. - This is intentional and enables either side to drive the control box.
If the machine is running in Autos the office side can change menu selections. This will force the machine out of Autos. Auto operation will stop.
The office side cannot put the system into Autos. Only the machine side can engage Autos.
The office side cannot drive the drum directly in any way. For diagnostic tests to perform these actions, the office side must: - observe operator selections - listen to operator observations and advise appropriatelyWhen Remote Assistant has been enabled and configured, you can call the support desk, using the provided support telephone number, and request remote assistance.After you start Remote Assistant on the control box the support desk will initiate the remote assistance session from their end.To access the support telephone number and start a Remote Assistant session:
From the "Setup Menu – Configuration" dialog, select "Remote Assistant".
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Press Start to begin a session.The Remote Assistant client is downloaded from the Connected Community during the first session. Usually this should take less than five minutes to download, however, it could take up to 20 minutes.Note: The Remote Assistant client is downloaded during the first session only. Subsequent sessions will connect faster, as the client has already been downloaded.
Press "Stop" to stop the current session.Note: The "Stop" button is only visible once the "Start" button has been pressed.Troubleshooting Remote Assistant
Table 1
Problem Solution
Check the internet connection and try again. Check to see if cables are