GAUGE AS-OIL LEVEL (DIPSTICK) 7W7776 - Caterpillar

SEBE9017 December 16, 2004
U-366
A-263
TT-28
beforeor
after failure PRODUCT SUPPORT PROGRAM FOR REFLASHINGENGINE SOFTWARE TO ELIMINATE A TIMING KNOCK ON CERTAIN C15 TRUCK ENGINES
7751 PS41751
This Program can be administered eitherbefore or after failure. In either case the decision whether to apply theProgram is made by the dealer. When reporting the repair, use "PS41751"as the Part number and "7755" as the Group Number. If administered beforefailure, use "56" as the Warranty Claim Description Code and use "T" asthe SIMS Description Code. If administered after failure, use "96" as theWarranty Claim Description Code and use "Z" as the SIMS Description Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst.TERMINATION DATE
June 30, 2005PROBLEM
An audible timing knock may occur on someC15 engines. These engines can produce an audible knock at various modesof engine operation.AFFECTED PRODUCT
Model Identification Number
C15 MXS1-10464PARTS NEEDED
Old flash file New Flash file Interlock code
264-0064 264-7700 20
258-8359 264-7703 21
264-0065 264-7701 22
258-8361 264-7704 23
261-6686 264-7702 7
258-8362 264-7705 24
258-8363 264-7706 25
264-0066 264-7709 26
264-0067 264-7710 27
264-0068 264-7707 28
258-8367 264-7708 29
258-8368 264-7711 30
258-8369 264-7712 31
258-8370 264-7713 32
258-8371 264-7714 33
261-6687 264-7715 9
261-6688 264-7716 10
261-6689 264-7717 6
261-6690 264-7718 8ACTION REQUIRED
Flash with the updated flash files.SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs Parts Labor Hrs Parts Labor Hrs
0-250000
0-12 mos 100% 0.5 0 0 0 0
This is a 0.5?hr job.When claiming for this service letter, usethe folllowing SMCS code and time.
SMCS Code Description Labor allowed
1901-591 Download software 0.5PARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.