GEAR-DRIVE 2637763 - Caterpillar

April 10, 2003
U-91
A-67
D-70
O-81
Priority PRODUCT IMPROVEMENT PROGRAM FOR INSTALLINGENGINE SOFTWARE ON CERTAIN 854G WHEEL DOZERS AND 992G LARGE WHEEL LOADERS
19207620 PI30480
This Program must be administered assoon as possible. When reporting the repair, use "PI30480" as the Partnumber and "7751" as the Group Number, "56" as the Warranty Claim DescriptionCode and "T" as the SIMS Description Code. Exception: If the repair isdone after failure, use "PI30480" as the Part Number, "7751" as the GroupNumber, "96" as the Warranty Claim Description Code, and "Z" as the SIMSDescription Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst.
COMPLETION DATE
TERMINATION DATE
October 31, 2003 April 30, 2004PROBLEM
New software is available to reduce the soot generationon the 3508B engine in 992G wheel loaders and 854G wheel dozers. The softwareincludes timing modifications to reduce soot generation, which may decreaseengine wear.AFFECTED PRODUCT
Model Identification Number
992G ADZ1-498
854G AMP1-326PARTS NEEDED
Qty
Part Number Description
1 2295769 SoftwareACTION REQUIRED
Power up the engine ECM.
Connect the service tool to the engine harness.
Check event and active diagnostic codes.
Troubleshoot and correct any open diagnosticsas appropriate.
Replace previous software file with new file,2295769.
This file is available on SIS Web.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification.SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs. Parts Labor Hrs. Parts Labor Hrs.
100% 1.0 0 0 0 0
This is a 1.0-hour job. U.S. and Canadian Dealers Only - Eligibledealers may enter a Type 2 SIMS ReportPARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.MAKE EVERY EFFORT TO COMPLETE THIS PROGRAMAS SOON AS POSSIBLE.Attach. (1-Owner Notification)COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY - PRODUCT IMPROVEMENT PROGRAM FORINSTALLING ENGINE SOFTWAREMODELS INVOLVED - CERTAIN 854G WHEEL DOZERSAND 992G LARGE WHEEL LOADERSDear Caterpillar Product Owner:New engine software needs to be flashed onthe products listed below. New software is available to reduce the sootgeneration on the 3508B engine in 992G wheel loaders and 854G wheel dozers.You will not be charged for the service performed.Contact your local Caterpillar dealer immediatelyto schedule this service. The dealer will advise you of the time requiredto complete this service. Please refer the dealer to their Service Letterdated April 10, 2003 when scheduling this service.We regret the inconvenience this may causeyou, but urge you to have this service performed as soon as possible toprevent unscheduled downtime.Caterpillar Inc.
Identification #(s)Attached to April 10, 2003 Service Letter